Our frequently asked questions

Only logged in account holders are able to see pricing. You need to either login to your account, or register for one.

Possibly. Our Buying team have access to thousands of products on the market. Get in touch with your requirements and we will find out if it is possible.

Try using the search box in the top left hand corner of the page. You can search by Ashtons product code, part of a product name, brand, use or ingredient. You can also navigate through the categories. If you’re still having trouble, get in touch.

Product codes can be found on each product page of the website.

Some medication and equipment can only be purchased with a prescription by a doctor. Please give us a call for further information.

If the item is on back order this means it is not immediately available to be dispatched from our stock. The lead times may vary from 1-5 days depending on the product/supplier*. If your requirement is urgent, please email customer service who can advise the expected delivery date.

*Longer lead times may apply for certain suppliers, special orders or where there is a product shortage in the market. Please contact customer service who will be able to confirm.

Stock orders placed before the 12pm cut-off time should be delivered on the next working day.

Ordering on a once weekly basis will support effective stock management, reduce overall staff time, improve efficiencies and contribute to cost savings.

If a product is ‘out of stock’ on our website, and you need help finding an alternative, please contact our customer service team.

One of our representatives will be able to help.

Back orders are non-stocked items, which we order in on demand, and the product will be dispatched when we have received it from the supplier. This may mean that it takes longer for you to receive it but lead times vary - the latest information will be available from our customer service team.

When you receive the ‘back order’ item, the dispatch note will contain the original order number.

If you have made a ‘back order’ and we have subsequent supply issues with that ‘back order’ item, a customer service representative will email you to advise alternatives that may be suitable, or confirm the product is unavailable and cancel that item from the order.

Please find the Guide to Ordering, saved in Live View. This is our step-by-step guide to ordering at Ashtons.

Whilst there is no live tracking available, if you wish to discuss an order you can contact our customer service team.

Items on the website labelled ‘in stock’ that are placed before 12pm cut-off time should be delivered on the next working day, but this is not guaranteed. If you wish to discuss an order you can contact our customer service team.

If you cannot find what you are searching for, try searching the generic name or brand name, or please contact our customer service team.

Firstly, cross check the dispatch note against the items received within 24 hours of receipt, and check that it does not state there is an item owing to you. For any discrepancies in your order please contact our customer service team.

To access Order History, just go to the ‘My Account’ icon in the top right menu bar, then choose the ‘Order History’ button. This page displays orders placed, and more detail can be viewed (and printed, if needed) by clicking on the ‘View Details’ button.

Please contact our customer support or finance team so that we can update our system.

Please contact our customer support or finance team so that we can update our system.

We offer a comprehensive range of services for a variety of different types of healthcare facilities including providing innovative HealthTech software solutions to help deliver better patient outcomes; expert medicines management advice; training for your staff; help with your regulatory compliance and product supply.

Ashtons provide a seamless solution to enhance the roles of pharmacists and pharmacy technicians within primary care. Working closely with GP practices, we help provide patients with better health outcomes, enhance medicines optimisation, and free up time for GPs to focus on patients that require their input.

If you would like to to arrange a meeting about how we might be able to help, please contact our Head of Primary Care Services, Irfan Mirza. Please use our contact page to do this.

We offer full information regarding our services, on this website. Please take a look at the services section.

If you would like to arrange a meeting about how we might be able to help your healthcare facility, please contact sales@ashtons.com

This might be down to your broadband download speeds. Try refreshing the page, logging in from a different location or checking your internet connection.

Only logged in account holders are able to see pricing. You need to either log in to your account or register for one.

In the top right-hand corner of our online ordering website, there will be a login button. Click that and you will be asked for your email address/username and password. If you forget your password, just select the ‘forgot password’ link and you will be able to reset it.

If you are trying to access the online ordering website from our main site (www.ashtons.com), just hover over the quick links button located in the top right of the screen - it will expand and show options for online ordering and also for our other services, Live View and e-Learning.

Sometimes this can be down to the browser version you are using. With all new websites and technology, over time old browsers stop being supported with updates. This can result in reduced security, as well as some website pages not displaying properly. Speak to your IT department for further advice on upgrading your browser.

A common type of error message is a 404. This means that the page you were trying to view does not exist or has been removed. If you get an error message while trying to add an item to your basket, or while completing an order, get in touch with us.

If your organisation has an IT department, you should first speak to them about upgrading your browser to the latest version. To find out if you have the latest version, you could use a Browser Check website.

Upgrade Microsoft Edge: Click the 3 dot icon in the top right, select ‘Help and Feedback', click on ‘About Microsoft Edge’ and it will automatically check for updates.

Upgrade Chrome: Click the 3 dot icon in the top right, select 'Help', then 'About Google Chrome' and install updates.

When you use the internet, files and the pages you visit are stored, making your online experience easier and faster. This is great, but it can sometimes mean that your browser displays old and updated pages and information. This is why it is important to clear your cache from time to time.

Opening Hours are 8.30-17.30 Monday-Friday, 8.00-12.00 Saturday.

If you would like to make an appointment please get in touch with us.

Martin England BPharm, MRPharmS, MBA. GPhC number: 2024342

Firstly, thank you for your interest in Ashtons! We’re always on the lookout for new talent in all aspects of our business. Take a look at our careers page and if you see something that interests you, get in touch.

We aim to get back to you as soon as possible. If your enquiry is urgent, give us a call.