Our frequently asked questions

Only logged in account holders are able to see pricing. You need to either login to your account, or register for one.

Possibly. Our Buying team have access to thousands of products on the market. Get in touch with your requirements and we will find out if it is possible.

Try using the search box in the top left hand corner of the page. You can search by Ashtons product code, part of a product name, brand, use or ingredient. You can also navigate through the categories. If you’re still having trouble, get in touch.

Product codes can be found on each product page of the website.

Some medication and equipment can only be purchased with a prescription by a doctor. Please give us a call for further information.

If the item is on back order this means it is not immediately available to be dispatched from our stock. The lead times may vary from 1-5 days depending on the product/supplier*. If your requirement is urgent, please email customer service who can advise the expected delivery date.

*Longer lead times may apply for certain suppliers, special orders or where there is a product shortage in the market. Please contact customer service who will be able to confirm.

That will depend on when your order was placed and if the items ordered are in stock, please contact Customer Service who will be able to advise you.

Please call the Customer Service team who will be able to check on the status of your order.

If an item is on Back Order it confirms that the item is not within our pharmacy stock at that moment and cannot be shipped immediately.

We have stock lines that we do not hold onsite and request from our suppliers upon receipt of order. Depending on the item/supplier, it can be dispatched in as little as 2 days although some items can take longer.

It can also relate to an item for which there is a delay in supply therefore if you are ordering an item on a critical basis, please contact Customer service who can confirm the expected delivery date of the item.

That depends on when you placed your order. If we haven’t yet processed the items, we should be able to help you. Get in touch with our Customer Service team by phone as soon as you can.

Firstly check that the dispatch note does not state that there is an item owing to you. If you are unsure please give our Customer Service team a call or send them a message.

We are sorry that your order has been delayed. It’s often worth checking with the main reception of your building to see if it has been delivered. Otherwise, get in touch with our Customer Service team who will happily look into it for you. If it has already been delivered, we should be able to advise who signed for this.

We deliver to commercial properties to most parts of the UK.

To see if your order has gone through, you can log in and check your order history section. If you can’t see your order, get in touch with our Customer Service team.

Please contact Ashtons Customer service within 48 hours of receiving the Product. In order to be able to accept an item for return, we must be able to receive it back at our Warehouse within 5 days of dispatch of the original order. If your request meets Ashtons Returns criteria, you will be provided with a Returns note. The item must be intact and contained within its original packaging and the Returns note must be added to the box. The item should be available for immediate collection at Reception. Ashtons will arrange collection of the item.

Fridge items and special items ordered in especially for an order are non-returnable, the returns period is 5 working days for items not excluded.

Please contact our customer support or finance team so that we can update our system.

Please contact our customer support or finance team so that we can update our system.

We offer a comprehensive range of services for a variety of different types of healthcare facilities including providing innovative HealthTech software solutions to help deliver better patient outcomes; expert medicines management advice; training for your staff; help with your regulatory compliance and product supply.

Ashtons provide a seamless solution to enhance the roles of pharmacists and pharmacy technicians within primary care. Working closely with GP practices, we help provide patients with better health outcomes, enhance medicines optimisation, and free up time for GPs to focus on patients that require their input.

If you would like to to arrange a meeting about how we might be able to help, please contact our Head of Primary Care Services, Irfan Mirza. Please use our contact page to do this.

We offer full information regarding our services, on this website. Please take a look at the services section.

If you would like to arrange a meeting about how we might be able to help your healthcare facility, please contact sales@ashtons.com

This might be down to your broadband download speeds. Try refreshing the page, logging in from a different location or checking your internet connection.

Only logged in account holders are able to see pricing. You need to either log in to your account or register for one.

In the top right-hand corner of our online ordering website, there will be a login button. Click that and you will be asked for your email address/username and password. If you forget your password, just select the ‘forgot password’ link and you will be able to reset it.

If you are trying to access the online ordering website from our main site (www.ashtons.com), just hover over the quick links button located in the top right of the screen - it will expand and show options for online ordering and also for our other services, Live View and e-Learning.

Sometimes this can be down to the browser version you are using. With all new websites and technology, over time old browsers stop being supported with updates. This can result in reduced security, as well as some website pages not displaying properly. Speak to your IT department for further advice on upgrading your browser.

A common type of error message is a 404. This means that the page you were trying to view does not exist or has been removed. If you get an error message while trying to add an item to your basket, or while completing an order, get in touch with us.

If your organisation has an IT department, you should first speak to them about upgrading your browser to the latest version. To find out if you have the latest version, you could use a Browser Check website.

Upgrade Microsoft Edge: Click the 3 dot icon in the top right, select ‘Help and Feedback', click on ‘About Microsoft Edge’ and it will automatically check for updates.

Upgrade Chrome: Click the 3 dot icon in the top right, select 'Help', then 'About Google Chrome' and install updates.

When you use the internet, files and the pages you visit are stored, making your online experience easier and faster. This is great, but it can sometimes mean that your browser displays old and updated pages and information. This is why it is important to clear your cache from time to time.

Opening Hours are 8.30-17.30 Monday-Friday, 8.00-12.00 Saturday.

If you would like to make an appointment please get in touch with us.

Martin England BPharm, MRPharmS, MBA. GPhC number: 2024342

Firstly, thank you for your interest in Ashtons! We’re always on the lookout for new talent in all aspects of our business. Take a look at our careers page and if you see something that interests you, get in touch.

We aim to get back to you as soon as possible. If your enquiry is urgent, give us a call.