Health and Care Passports: Enhancing Communication and Personalised Care

27 June, 2024

NHS England has introduced Health and Care Passports to improve communication between patients and healthcare providers. These passports are designed to ensure that individuals receive personalised and consistent care, tailored to their unique needs and preferences. This article summarises the key aspects of Health and Care Passports and their benefits for both patients and healthcare professionals.


Health and Care Passports are tools that support the delivery of personalised care by documenting important information about a patient’s health, needs, and preferences. They serve as a communication bridge between patients and healthcare providers, ensuring that vital information is accessible and consistently applied across various care settings.

Purpose of Health and Care Passports

  • Personalised Care: Health and Care Passports facilitate personalised care by capturing detailed information about a patient’s medical history, preferences, and specific needs.
  • Improved Communication: They enhance communication between patients, carers, and healthcare providers, ensuring that everyone involved in the patient’s care is well-informed.
  • Consistency of Care: These passports help maintain consistency of care, particularly for individuals with complex needs or those who frequently move between different care settings.

Key Features of Health and Care Passports

  • Comprehensive Information: Passports include critical details such as medical conditions, medications, allergies, communication needs, and personal preferences.
  • User-Friendly Format: Designed to be easy to use, they ensure that essential information is readily accessible to all healthcare providers involved in a patient’s care.
  • Customisable: Health and Care Passports can be tailored to meet the unique needs of each patient, providing relevant and specific information that supports their care journey.

Benefits for Patients

  • Empowerment: Patients feel more in control of their care, as the passports allow them to communicate their needs and preferences effectively.
  • Safety and Quality: By ensuring that healthcare providers have access to up-to-date information, the passports help improve the safety and quality of care.
  • Reduced Anxiety: Patients experience less anxiety when moving between different care settings, as their Health and Care Passport provides continuity and familiarity.

Benefits for Healthcare Providers

  • Enhanced Understanding: Providers gain a deeper understanding of the patient’s needs, leading to more effective and empathetic care.
  • Streamlined Communication: Passports streamline communication among multidisciplinary teams, reducing the risk of miscommunication and errors.
  • Efficiency: They save time by providing quick access to essential patient information, enabling healthcare professionals to make informed decisions promptly.

Implementation and Use

  • Creating a Passport: Patients, carers, and healthcare providers collaborate to create the Health and Care Passport, ensuring all relevant information is included.
  • Regular Updates: Passports should be regularly updated to reflect any changes in the patient’s health status, treatment, or preferences.
  • Accessible Format: Ensure that the passport is available in a format that is easy for both patients and healthcare providers to access and understand.


Health and Care Passports are a valuable tool in promoting personalised and consistent care for patients across various healthcare settings. By improving communication and ensuring that essential information is always accessible, these passports play a crucial role in enhancing the overall quality and safety of patient care.


Read more: NHS England » Health and care passports

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