Purpose of the role:

• Oversee and facilitate a suite of operational processes on a cycle basis: –
  • Service Reporting – to prepare, quality check and issue reports to Customers
  • Sales Order Hygiene Practices – to enable accurate order processing and accounting
• To identify continuous improvements to the process suite and collaborate with key stakeholders to deliver enhancements, with an aim to improve quality and efficiency through automation.

Principal Accountabilities:

• Operation of Order Hygiene Practices
  • Run order tracking reports to track problematic orders
  • Operate SAGE System Controls to ensure accurate and timely invoicing for customers, and to ensure delivery of revenue
  • Monitor and adjust, where necessary, the data processing between TITAN and SAGE using TSiS mapping functions
  • Facilitate further downstream corrective actions by key stakeholders to ensure completion of the hygiene practices before month end
  • Keep the business updated on order quality, escalating issues as appropriate
• Operation of Service Reporting
  • Collate monthly/quarterly service reports for customers by collaborating with internal stakeholders and combining multiple data sources
  • Check integrity of reporting and gain internal sign-off
  • Issuance of reports to customers and responding to arising reporting queries.
• To drive continuous Improvement: –
  • Identify improvements to processes and controls, and capturing designs for change
  • Gaining internal approval for enhancements
  • Collaboration with key stakeholders to develop and deliver enhancements
• Follow our company Standard Operating Procedures and observing the MHRA Good Distribution Practice guidelines and GPhC principals and standards, including effective use of systems and technology.
• Adhere to our company Data Protection procedures; including the completion of annual training, using the provided secure ways to handle and dispose of data, and prompt reporting of any suspected data breaches.
• This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing.

Required Education, Experience and Skills:

Experience

• Previous experience working on TITAN, SAGE, TSiS and WMS RedLedge (preferred)
• Knowledge of departmental processes around Ashtons, particularly reporting
• Experience working with multiple department heads to reach a company wide goal

Skills

• Has a solution-oriented approach to problem solving
• Critical thinking skills
• Excells in collaborating and sharing ideas with others
• Fluent in the English language
• An ability to learn and adapt quickly
• Strong time management and organisation, with an independent work ethic.